Effective Date: 01/01/2024
DIS VENTURES PTY LTD, referred to as "DIS Ventures," "we," "us," or "our" operates as a referral service in Australia, connecting Prospects with third-party brokers or lenders. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage with our Services, including through our website, phone consultations, or other communication channels.
By using our Services, you consent to the practices described in this Privacy Policy. If you have questions, please contact us using the details in Section 10.
DIS Ventures is not a lender, broker, financial advisor, or credit provider. We provide a referral service that involves:
Conducting a phone call to understand your needs.
Matching you with suitable third-party brokers or lenders ("Partners") based on the information you provide.
Facilitating introductions to Partners who may offer financial products or services.
We collect only the information necessary to perform these functions and do not engage in financial transactions or provide personalised advice.
We may collect the following types of information:
Contact Details: Name, phone number, email address, and residential address.
Financial Overview: General information about your financial situation (e.g., income range, loan purpose, or credit needs) provided during phone consultations to facilitate referrals.
Demographic Information: Age, occupation, or other details relevant to matching you with Partners.
Usage Data: Information about how you interact with our website (e.g., pages visited, time spent) collected via cookies or analytics tools.
Device Information: IP address, browser type, or device identifiers for technical purposes.
We generally do not collect sensitive information (e.g., health or financial account details) unless voluntarily provided by you and strictly necessary for a referral. If collected, we handle it with heightened care as required by law.
1. Initial Contact: You contact us via phone or our website to express interest.
2. Phone Call: We conduct a brief phone call (typically 10-15 minutes) to understand your requirements. You agree to provide truthful information about your financial situation, goals, and eligibility.
3. Matching: Based on this conversation, we may refer you to one Partner we believe may suit your needs. Referrals are made via SMS, email, phone, or direct handover.
4. Post-Referral: You deal directly with the Partner. We have no involvement in the application, approval, or fulfillment process.
5. No Obligation: Referrals are non-binding. You are under no obligation to proceed with any Partner, and we receive no direct payment from you for the referral.
We collect personal information to:
Conduct phone calls to understand your needs.
Match you with appropriate Partners who may offer relevant financial products.
Communicate with you about referrals or respond to inquiries.
Improve our Services through analytics and feedback.
Comply with legal obligations, such as anti-money laundering regulations or record-keeping requirements under Australian law.
We do not use your information for purposes unrelated to our referral Services, such as direct marketing, unless you explicitly opt in.
To assess your needs and facilitate referrals during phone calls.
To contact you regarding referral progress or follow-ups.
To maintain records for operational and legal purposes.
To analyse website usage for improving user experience (non-personal data).
We may disclose your personal information to:
Third-Party Partners: Brokers or lenders we refer you to, limited to information necessary for them to contact you or assess your eligibility (e.g., name, contact details, general financial needs).
Service Providers: Third parties who assist with our operations, such as IT providers or cloud storage services, under strict confidentiality agreements.
Regulators or Law Enforcement: As required by law (e.g., Australian Taxation Office, AUSTRAC) or to prevent fraud/illegal activity.
We do not sell, rent, or share your information with unrelated third parties for marketing purposes.
Storage: Personal information is stored securely in Australia, primarily in electronic databases hosted by reputable cloud providers compliant with APPs. Limited paper records may be kept in secure facilities.
Security Measures: We use industry-standard safeguards, including encryption, access controls, and regular security audits, to protect your data from unauthorised access, loss, or misuse.
Retention: We retain personal information only as long as necessary for the referral process (typically 12 months post-consultation) or as required by law (e.g., 7 years for financial records under tax laws). After this, data is securely deleted or anonymised.
Under the Privacy Act 1988 (Cth), you have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Complaints: Raise concerns about our handling of your information (see Section 10).
To exercise these rights, contact us using the details below. We will respond within 30 days, subject to identity verification. Access may be refused in limited circumstances (e.g., legal exemptions).
Our website may use cookies to:
Track usage patterns (e.g., pages visited) to improve functionality.
Store preferences for a better user experience.
You can disable cookies via your browser settings, but this may affect website functionality. Non-personal analytics data is aggregated and not linked to your identity.
As a referral service, we primarily operate within Australia. If information is shared with Partners or service providers overseas (e.g., for IT support), we ensure they comply with APPs or equivalent standards (e.g., GDPR for EU-based providers). You consent to such transfers where necessary for referrals.
For questions, requests, or complaints about this Privacy Policy or our handling of your information, contact:
DIS VENTURES PTY LTD
81-83 Campbell St, Surry Hills, NSW 2010
Email: [email protected]
If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date. Continued use of our Services after changes constitutes acceptance.
No Financial Advice: Information provided during consultations is for referral purposes only and does not constitute financial, legal, or tax advice.
Third-Party Partners: Partners have their own privacy policies, and we are not responsible for their data practices. Review their policies before proceeding.
Thank you for trusting DIS Ventures with your personal information. We are committed to safeguarding your privacy while providing effective referral Services.